Privacy Policy
Last Updated: January 16, 2026
What Information We Collect
When you visit our website, we collect some information automatically. Here's what:
Website Usage Information
We see how people use our website, including:
Which pages you visit
How long you stay on each page
What links you click
How you found our website (search, link, directly typing our address)
Device & Browser Information
Basic technical details about how you're accessing our site:
Type of device (phone, tablet, computer)
Browser you're using (Chrome, Safari, Firefox, etc.)
Operating system (Windows, Mac, iOS, Android)
Screen size
Location Information
Your approximate location based on your IP address - usually just your country or city, not your exact address.
Information You Give Us
If you contact us, sign up for something, or fill out a form, we collect whatever information you choose to share (like your name, email, or message).
How We Collect This Information
Cookies
Small files stored on your device that remember things about your visit. Think of them like a loyalty card that tracks your preferences.
See our Cookie Policy for more details about how cookies work.
Analytics Tools
We use third-party services (like analytics platforms) that help us understand how visitors use our website. These tools collect information automatically when you visit.
Server Logs
Our web server automatically records basic information about every visitor, like your IP address and what pages you request. This is standard for all websites.
Why We Collect This Information
We use your information to:
Make our website work properly
Ensure pages load correctly and you can navigate smoothly
Improve your experience
Understand what content people find useful so we can make the site better
Fix problems
Identify and solve technical issues or bugs
Understand our audience
Learn about who visits our site (like what countries they're from) to serve them better
Respond to you
If you contact us, we use your information to reply and help you
Who We Share Your Information With
Service Providers
We use other companies to help run our website, like:
Analytics platforms (to understand website usage)
Hosting services (to keep the website online)
Email services (if we send you messages)
Customer support tools (to help answer your questions)
These companies can only use your information to help us provide our service. They can't use it for their own purposes without your consent.
Legal Requirements
We might have to share information if required by law, like responding to a court order or protecting someone's safety.
Business Transfers
If our company is sold or merges with another company, your information would be transferred to the new owners.
Your Rights & Choices
You have control over your information. Here's what you can do:
| Your Right | What This Means |
|---|---|
| See Your Data | Ask us what information we have about you |
| Fix Mistakes | Tell us if any information we have is wrong |
| Delete Your Data | Ask us to delete information about you (with some exceptions) |
| Stop Processing | Ask us to stop using your information |
| Take Your Data | Get a copy of your information to use elsewhere |
| Object | Disagree with how we're using your information |
| Withdraw Consent | Change your mind about cookies or other tracking |
How to Exercise Your Rights
To use any of these rights, just email us at privacy@scaleocto.com.
We'll respond within 30 days.
Additional Rights by Location
Depending on where you live, you might have extra rights:
🇪🇺 If you're in Europe (EU/EEA/UK)
You can file a complaint with your local data protection authority
We need your consent before using non-essential cookies
You have strong rights to control your personal data
🇺🇸 If you're in California
You have the right to know what personal information we collect
You can request deletion of your personal information
You have the right to opt-out (we don't sell your data anyway)
We won't discriminate against you for exercising your rights
🇧🇷 If you're in Brazil
You can confirm whether we're processing your data
You can access, correct, or delete your data
You can move your data to another service
You can withdraw consent anytime
🌍 Everywhere Else
No matter where you are, you can always manage your cookie preferences and contact us with questions or requests about your information.
How Long We Keep Your Information
We don't keep your information forever. Here's our general approach:
| Type of Information | How Long We Keep It |
|---|---|
| Website analytics data | Usually 26 months (about 2 years) |
| Cookie consent choices | 1 year, or until you change them |
| Contact form submissions | As long as needed to respond to you |
| Server logs | 30-90 days |
After these periods, we either delete the data or make it anonymous (so it can't identify you).
Information Crossing Borders
The internet is global, so your information might be processed in a different country than where you live.
Some of our service providers have servers in different countries (often the United States). When this happens, we make sure they protect your information according to international privacy standards.
Children's Privacy
Our website is not intended for children under 16 years old (or under 13 in some countries). We don't knowingly collect information from children.
If you're a parent and think we might have information about your child, please contact us immediately so we can delete it.
How We Protect Your Information
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes:
Using secure connections (HTTPS) for our website
Limiting who can access your information
Working with trusted service providers
Regularly reviewing our security practices
Changes to This Privacy Policy
We might update this privacy policy from time to time. When we do, we'll change the "Last Updated" date at the top of this page.
If we make major changes, we'll let you know more prominently (like with a notice on our homepage).
Questions or Concerns?
If you have any questions about this privacy policy or how we handle your information, we're here to help:
Email Us
privacy@scaleocto.com
We'll do our best to respond within 30 days. We're committed to being transparent and helpful!